Privacy Policy — 7u7app
Your privacy matters to us. This policy explains exactly what personal data 7u7app collects from Bangladesh players, how we use it, and how we keep it safe.
Introduction
Our Commitment to Your Privacy
How 7u7app approaches data protection for every registered player
This Policy applies to all personal data collected by 7u7app through the website 7u7app.ws, including data collected during account registration, deposits, withdrawals, gameplay, customer support interactions, and promotional communications. It covers data collected from players located in Bangladesh and processed in connection with operating the 7u7app platform.
This Policy should be read alongside the 7u7app Terms & Conditions and Responsible Gaming Policy, both of which are incorporated into the overall agreement between you and 7u7app. 7u7app reserves the right to update this Policy from time to time. When material changes are made, the updated Policy will be posted on this page with a revised effective date. Continued use of 7u7app after such changes constitutes acceptance of the updated Policy.
Section 1
What Personal Data We Collect
Categories of personal information 7u7app gathers from Bangladesh players
When you create a 7u7app account, we collect the information you provide directly, which may include:
- Identity data: Full legal name, date of birth, nationality, and National Identity Card (NID) number or passport number where verification is required.
- Contact data: Mobile phone number, email address, and residential address (district and division within Bangladesh).
- Login credentials: Username and encrypted password. We do not store plaintext passwords at any point.
- Profile preferences: Language preference, notification settings, and responsible gaming limits you configure on your account.
To process deposits and withdrawals, 7u7app collects transaction-related information including:
- Payment method identifiers: The mobile banking account number (bKash, Nagad, Rocket, or Upay) or bank account details used for transactions. We do not store full card numbers; card data is handled exclusively by our payment processing partners.
- Transaction history: Records of all deposits, withdrawals, bonus credits, and wager activity associated with your 7u7app account.
- Transaction amounts: Deposit and withdrawal amounts denominated in Bangladeshi Taka (BDT), including timestamps in Bangladesh Standard Time (BST, UTC+6).
When you access 7u7app, our systems automatically collect certain technical data to ensure platform security and improve your experience:
- Device data: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
- Network data: IP address, internet service provider, and approximate geographic location (country and city level — we do not collect precise GPS location).
- Session data: Pages visited, games played, session duration, click patterns, and features used within the 7u7app platform.
- Cookies and similar technologies: Please refer to the Cookies section of this Policy for full details of the cookies 7u7app uses and how you can manage them.
When you contact the 7u7app support team via email or live chat, we collect the content of your communications, your account information as it relates to the support query, and any documents or screenshots you voluntarily share. This data is retained for quality assurance, dispute resolution, and regulatory compliance purposes.
Section 2
How We Use Your Personal Data
The specific purposes for which 7u7app processes player data
7u7app processes your personal data exclusively for legitimate, defined purposes. We do not process data in ways that are incompatible with these purposes without your prior consent. The primary purposes are:
- Account management: Creating, maintaining, and securing your 7u7app account throughout its lifetime.
- Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank securely and accurately.
- Game and betting services: Delivering the casino, sports betting, crash game, fishing game, and slot services you access on 7u7app.
- Regulatory compliance: Meeting our legal obligations relating to anti-money laundering (AML), fraud prevention, age verification, and responsible gaming requirements.
- Fraud and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, and other malicious activity on the platform.
- Customer support: Responding to your queries, resolving disputes, and improving the quality of our support services.
- Platform improvement: Analysing aggregated usage data (in anonymised form) to improve platform features, game selection, and user experience for Bangladesh players.
- Promotional communications: Sending you relevant bonus offers, tournament announcements, and seasonal promotions — but only where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.
Section 3
Legal Basis for Processing
The lawful grounds on which 7u7app relies to process your personal data
7u7app processes personal data on the following legal bases, depending on the nature of the processing activity:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Payment processing and transaction records | Performance of contract |
| Age verification and identity checks | Legal obligation |
| Fraud prevention and AML compliance | Legal obligation / Legitimate interest |
| Platform security and abuse prevention | Legitimate interest |
| Promotional communications | Consent (opt-in) |
| Analytics and platform improvement | Legitimate interest (anonymised data) |
Section 4
How We Share Your Data
When and with whom 7u7app may share your personal information
7u7app does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We may share your data with carefully selected third parties solely for the purposes described in this Policy, including:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank receive only the data strictly necessary to process your financial transactions.
- Game providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to deliver game content. They do not receive your full personal profile.
- Identity verification providers: Third-party KYC (Know Your Customer) service providers may process identity documents on our behalf under strict data processing agreements.
- Legal and regulatory authorities: Where required by law, court order, or regulatory directive, 7u7app may disclose personal data to relevant authorities in Bangladesh or other applicable jurisdictions.
- IT and infrastructure providers: Cloud hosting, cybersecurity, and analytics service providers that operate under binding data processing agreements with 7u7app.
All third-party processors are required to handle your data in a manner consistent with this Policy and applicable data protection standards. 7u7app remains responsible for the data shared with these processors.
Section 5
Data Retention
How long 7u7app keeps your personal data after account closure
7u7app retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
- Active account data: Retained for the full duration of your account's active lifetime plus a minimum of 5 years after account closure, in line with standard financial record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required for AML compliance and financial audit purposes.
- Identity verification documents: Retained for the duration of account activity plus 5 years post-closure.
- Customer support records: Retained for 3 years from the date of each support interaction, unless the matter is subject to ongoing legal proceedings.
- Marketing preferences and consent records: Retained for the duration of account activity and for 2 years following account closure or opt-out, as evidence of consent management.
When data is no longer required for any of the above purposes, 7u7app will securely delete or anonymise it in accordance with our internal data disposal procedures.
Section 6
Cookies and Tracking Technologies
How 7u7app uses cookies to improve your platform experience
7u7app uses cookies and similar tracking technologies (such as local storage and session identifiers) to operate the platform, maintain session security, and understand how players interact with the site. Cookies used by 7u7app fall into the following categories:
- Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cannot be disabled without affecting your ability to use 7u7app.
- Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limit configurations so you do not need to re-enter them on each visit.
- Analytics cookies: Collect anonymised information about how players navigate 7u7app, which pages are visited most, and where technical errors occur. This data helps us improve the platform experience for Bangladesh players.
- Security cookies: Used to detect and prevent fraudulent login attempts and suspicious activity on your account.
7u7app does not use third-party advertising cookies or cross-site tracking technologies for commercial advertising purposes. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair platform functionality.
Section 7
Your Data Rights
Rights available to 7u7app players regarding their personal data
As a registered 7u7app player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account details:
- Right of access: You may request a copy of the personal data 7u7app holds about you. We will respond within 30 days of a verified request.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Account details such as your registered name and date of birth may require identity re-verification before amendment.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (for example, AML record-keeping requirements).
- Right to restrict processing: In certain circumstances, you may request that 7u7app restricts the processing of your personal data while a dispute or verification is pending.
- Right to data portability: You may request your personal data in a structured, machine-readable format where processing is based on your consent or performance of a contract.
- Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
- Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your rights override those interests in your particular circumstances.
7u7app will not discriminate against you for exercising any of these rights. Requests that are manifestly unfounded, repetitive, or excessive may be subject to an administrative fee or may be declined in accordance with applicable data protection principles.
Section 8
Data Security Measures
Technical and organisational safeguards protecting your 7u7app data
7u7app implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption: All data transmitted between your device and the 7u7app platform is encrypted using industry-standard SSL/TLS protocols.
- Password hashing: Account passwords are stored using one-way cryptographic hashing algorithms. Plaintext passwords are never stored or accessible by 7u7app staff.
- Access controls: Internal access to personal data is restricted to authorised personnel who require it for their specific job functions. All staff with data access are subject to confidentiality obligations.
- OTP authentication: One-time password verification is available for account login and withdrawal requests to provide an additional layer of identity confirmation.
- Regular security audits: 7u7app conducts periodic reviews of its security infrastructure and data handling procedures to identify and address potential vulnerabilities.
- Incident response: In the event of a data security incident that poses a risk to your rights, 7u7app will notify affected players promptly in accordance with our incident response procedures.
While 7u7app takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
Section 9
Minors and Age Restriction
7u7app's strict policy on data collected from underage individuals
7u7app is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During account registration, players must confirm their age and are subject to identity verification checks to enforce this requirement.
If 7u7app becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be permanently closed. If you are a parent or guardian and believe a minor has registered on 7u7app, please contact us immediately at [email protected].
Section 10
Contact Us and Complaints
How to reach 7u7app about privacy matters or data concerns
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 7u7app holds about you, please contact our support team directly. All privacy-related enquiries will be handled by our data team and responded to within 5 business days (Bangladesh Standard Time).
Contact email: [email protected]
Please include "Privacy Enquiry" or "Data Rights Request" in the subject line of your email, along with your registered username, so we can locate your account and respond accurately.
If you are not satisfied with 7u7app's response to your privacy concern, you have the right to escalate the matter through the dispute resolution process described in the 7u7app Terms & Conditions.
Privacy at a Glance
Six Ways 7u7app Protects Your Data
Key privacy commitments every Bangladesh player should know
Questions About Your Privacy?
Our support team is available 24/7 to address any data concerns. You can also explore our FAQ for quick answers or log in to review your account privacy settings.
Visit the FAQ Login to 7u7appRelated Documents
Other Important 7u7app Policies
Documents that work alongside this Privacy Policy
- Terms & Conditions — The full legal agreement governing your use of 7u7app
- Responsible Gaming — Deposit limits, self-exclusion tools, and support guidance
- About Us — Learn more about 7u7app's mission and commitment to Bangladesh players
- FAQ — Quick answers to common questions about accounts, payments, and security