Terms & Conditions — 7u7app
Please read these terms carefully before using 7u7app. By accessing or using the platform, you agree to be bound by the conditions set out below.
Overview
Agreement Between You and 7u7app
A summary of your rights and obligations when using 7u7app
These Terms apply to all players based in Bangladesh who access 7u7app for the purpose of playing casino games, placing sports bets, or participating in any promotional activity offered by 7u7app. These Terms must be read alongside our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.
7u7app reserves the right to amend, update, or replace these Terms at any time. When material changes are made, 7u7app will notify registered players by posting a revised version on the platform with an updated effective date. Continued use of 7u7app after such changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
Clause 1
Eligibility and Account Registration
Who may open and operate a 7u7app account
To register and maintain an account with 7u7app, you must satisfy all of the following conditions at all times:
- Age: You must be at least 21 years of age. 7u7app is strictly an adults-only platform. Players aged under 21 are prohibited from registering, depositing, or playing. By registering, you confirm you are 21 or older.
- Residency: You must be a resident of Bangladesh or otherwise be accessing the platform from a jurisdiction where online gaming is not prohibited under the laws applicable to you.
- Legal capacity: You must have full legal capacity to enter into a binding agreement. You must not be acting under any form of legal guardianship or restriction that prevents you from entering contracts.
- Single account: Each player may hold only one (1) registered account on 7u7app. Duplicate accounts will be suspended and balances may be forfeited in accordance with our anti-fraud policy.
- Self-exclusion: You must not be subject to a self-exclusion order or cooling-off period on 7u7app or any related platform at the time of registration or login.
When registering a 7u7app account, you agree to provide accurate, current, and complete information including your full legal name, date of birth, and valid contact details. 7u7app reserves the right to request identity verification documents at any stage of the account lifecycle, including but not limited to:
- National Identity Card (NID) or valid passport
- Proof of address (utility bill, bank statement dated within 90 days)
- Screenshot or confirmation of the mobile banking account used for deposits (bKash, Nagad, Rocket, or Upay)
Failure to provide requested documentation within the specified timeframe may result in temporary or permanent account suspension. 7u7app will not process withdrawal requests for accounts whose identity has not been verified to our satisfaction.
Clause 2
Account Security and Responsibility
Your obligations regarding the security and use of your 7u7app account
You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any one-time passwords (OTPs) issued by 7u7app. You must not share your login details with any third party. 7u7app will never ask for your password via email, SMS, or any support channel.
If you suspect that your account has been accessed without your authorisation, you must contact 7u7app support immediately at [email protected]. 7u7app will not be held liable for losses resulting from unauthorised access caused by your failure to maintain adequate security of your credentials.
- Do not use easily guessable passwords. Use a combination of letters, numbers, and symbols.
- Do not access your 7u7app account from shared or public devices.
- Enable OTP verification on your account for an additional layer of security.
- Log out fully after each session, especially on shared networks.
The following conduct is strictly prohibited and may result in immediate account suspension, permanent ban, and forfeiture of account balances:
- Fraud or collusion: Any attempt to defraud 7u7app or other players, including chip dumping, match-fixing, or abuse of bonus offers.
- Multiple accounts: Operating more than one account under the same identity or household for the purpose of claiming multiple bonuses.
- Chargebacks: Initiating payment disputes or chargebacks through your mobile banking provider without first contacting 7u7app support to resolve the matter.
- Automated play: Using bots, scripts, or software tools to gain an unfair advantage over other players or to manipulate game outcomes.
- Minors: Allowing anyone under the age of 21 to access or use your 7u7app account.
Clause 3
Deposits, Withdrawals and Payment Terms
Financial transaction rules for 7u7app Bangladesh players
7u7app accepts deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. The minimum deposit amount is ৳200 per transaction. All deposits are credited to your 7u7app account in Bangladeshi Taka (BDT). 7u7app does not charge deposit fees; however, your mobile banking provider may apply standard transfer charges.
All deposits must be made from a payment account registered in your own name. Third-party deposits — where the payment account belongs to another person — are strictly prohibited. Any deposit identified as originating from a third-party source will be returned and the depositing account may be reviewed.
Withdrawal requests are processed to the same payment method used for the most recent deposit. The minimum withdrawal amount is ৳500. Withdrawals to bKash and Nagad are typically completed within 5 minutes during standard operating hours. Processing times for bank transfers may be up to 24 hours depending on the receiving bank.
7u7app reserves the right to request identity verification before processing any withdrawal. Withdrawals may be held pending verification if the account has not previously been verified, if unusual activity has been detected, or if the withdrawal amount exceeds certain thresholds. Players must have met any applicable bonus wagering requirements before a withdrawal from a bonus balance can be processed.
Clause 4
Bonuses and Promotional Offers
Rules governing all bonuses, free bets, and promotional credits on 7u7app
All bonuses and promotions offered by 7u7app are subject to specific terms and conditions, which will be published alongside each individual offer. In the event of any conflict between the general bonus terms in this clause and the specific terms of a particular promotion, the specific terms of that promotion shall prevail.
- Wagering requirements: All bonuses carry a wagering requirement unless explicitly stated otherwise. The applicable wagering multiplier will be specified in the promotion's individual terms. Bonus funds cannot be withdrawn until the wagering requirement has been fully met.
- Eligible games: Not all games on 7u7app contribute equally to wagering requirements. Slots typically contribute 100%; live casino games may contribute a lower percentage. Check the specific promotion terms for details.
- Time limits: All bonuses expire within the timeframe stated in the promotion. Expired bonus funds and any associated winnings will be forfeited automatically.
- One bonus per player: Unless stated otherwise, only one bonus promotion may be active on a 7u7app account at any one time. Players must opt in to each promotion separately.
- Abuse: 7u7app reserves the right to withhold, cancel, or reclaim any bonus where abuse, fraud, or systematic exploitation of promotional terms is detected.
Clause 5
Game Rules and Sports Betting
Standards and rules governing gameplay and sports wagering on 7u7app
All casino games available on 7u7app — including slots, live casino tables, crash games, and fishing games — are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to the individual rules published within the game interface. 7u7app has no direct control over game logic, which is governed by the game provider's certified Random Number Generator (RNG) systems.
In the event of a game malfunction, disconnection, or technical error during a game round, 7u7app will use reasonable efforts to resolve the issue fairly. Where a round cannot be completed due to a technical failure on 7u7app's systems, the stake for that round will be returned to the player. Game provider technical failures are subject to the respective provider's resolution procedures.
Sports betting markets on 7u7app, including cricket, football, kabaddi, and other sports, are governed by standard international betting rules unless otherwise stated. The following general principles apply to all sports wagers placed on 7u7app:
- Result settlement: All bets are settled based on the official result declared by the relevant governing body (e.g., ICC for international cricket, BPL organising committee for BPL matches).
- Void bets: If a match or event is abandoned, postponed, or cancelled without reaching a minimum required length of play, all bets on that event will be voided and stakes returned.
- In-play betting: In-play odds are subject to change at any time. Bets confirmed before an odds change are honoured at the confirmed odds. 7u7app may suspend in-play betting markets at any time without prior notice.
- Maximum winnings: 7u7app reserves the right to impose maximum winnings limits on individual events or markets. Bets exceeding these limits may be partially accepted or declined.
Clause 6
Responsible Gaming Obligations
7u7app's commitment to safe and responsible gaming for all Bangladesh players
7u7app is committed to providing a safe gaming environment. All players must be 21 years of age or older. 7u7app strictly prohibits access to its platform by minors and employs age-verification checks during the registration and withdrawal processes.
Every registered player has access to the following responsible gaming tools directly from their account settings:
- Deposit limits: Set daily, weekly, or monthly deposit caps to manage your spending.
- Session time limits: Restrict the duration of individual gaming sessions.
- Cooling-off periods: Take a short break from gaming for 24 hours, 7 days, or 30 days.
- Self-exclusion: Permanently or temporarily exclude yourself from 7u7app. Self-exclusions of 6 months or longer are treated as permanent by default unless you formally request reinstatement after the exclusion period has ended.
If you believe your gaming is becoming problematic, we encourage you to contact our 24/7 support team at [email protected]. Further information on responsible gaming is available in our dedicated Responsible Gaming policy.
Clause 7
Limitation of Liability and Disclaimers
The extent of 7u7app's legal responsibility to players
To the fullest extent permitted by applicable law, 7u7app shall not be liable to any player for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the 7u7app platform, even if 7u7app has been advised of the possibility of such damages.
7u7app's total liability to any player in connection with any claim arising from these Terms or use of the platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the date on which the claim arose. 7u7app does not exclude liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation.
7u7app strives to maintain continuous platform availability but does not guarantee uninterrupted access. Scheduled maintenance, emergency technical work, network outages, or events beyond 7u7app's reasonable control may cause temporary unavailability. 7u7app will use reasonable efforts to notify players in advance of scheduled maintenance via the platform or support channels.
7u7app shall not be liable for any losses, missed gaming opportunities, or other consequences resulting from platform unavailability, provided such unavailability does not result from 7u7app's gross negligence or wilful misconduct.
Clause 8
Privacy and Data Protection
How 7u7app collects, uses, and protects your personal information
7u7app collects and processes personal data from players solely for the purposes of operating player accounts, processing transactions, complying with legal obligations, preventing fraud, and improving the platform experience. 7u7app does not sell or share personal data with third parties for commercial marketing purposes.
All data transmissions between your device and 7u7app are protected by SSL (Secure Sockets Layer) encryption. For full details of how 7u7app collects, stores, and processes your data, please refer to our dedicated Privacy Policy.
Clause 9
Account Termination and Suspension
Circumstances under which your 7u7app account may be closed or suspended
7u7app reserves the right to suspend, restrict, or terminate any player account at any time, with or without prior notice, in any of the following circumstances:
- Breach of any provision of these Terms or any applicable policy
- Provision of false, inaccurate, or misleading registration information
- Detection of fraudulent, collusive, or otherwise suspicious activity
- Failure to complete identity verification within the requested timeframe
- Account inactivity exceeding 12 consecutive months with a zero balance
- Receipt of a legal order, regulatory directive, or law enforcement request requiring account closure
Upon termination for cause, any bonuses or promotional credits held in the account will be forfeited. Real-money balances will be returned to the player's verified payment account, subject to any pending investigations or legal holds.
You may close your 7u7app account at any time by contacting our support team at [email protected]. Before closing your account, please withdraw any remaining real-money balance to your registered payment account. 7u7app will process account closure requests within 5 business days of receiving a valid, verified request.
Clause 10
Governing Law and Dispute Resolution
How disputes between you and 7u7app are handled
In the event of any dispute, complaint, or query relating to your 7u7app account, transactions, game outcomes, or these Terms, you should first contact 7u7app customer support at [email protected] with full details of your complaint. 7u7app aims to acknowledge all formal complaints within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a resolution within 5 business days.
If you are not satisfied with 7u7app's response to your complaint, you may escalate the matter through the dispute resolution process outlined in your communication from 7u7app's compliance team. These Terms shall be interpreted in accordance with their plain English meaning, and any ambiguity shall be resolved in a manner consistent with fair dealing and good faith.
Terms Summary
Key Terms at a Glance
Six essential points every 7u7app player should know
Questions About These Terms?
Our 24/7 support team is available to clarify any aspect of the 7u7app Terms & Conditions. You can also explore our FAQ for quick answers or log in to manage your account settings.
Visit the FAQ Login to 7u7appRelated Policies
Other Important 7u7app Documents
Policies that complement and extend these Terms & Conditions
- Privacy Policy — How 7u7app collects, stores, and uses your personal data
- Responsible Gaming — Detailed guidance on deposit limits, self-exclusion, and support resources
- About Us — Learn more about who 7u7app is and our mission for Bangladesh players
- FAQ — Answers to common questions about registration, payments, bonuses, and account management